Ninebanks Youth Hostel Booking Conditions
Our Exclusive Hirebooking terms and conditions apply.
1. Booking, Deposit and Balance
1.1) A non-refundable deposit of 25% will be taken to secure your booking (bookings made less than 8 weeks in advance require full payment at the time of booking). Payment can be made by cheque, MasterCard, Visa, or internet bank transfer to the hostel account
1.2) The balance of the account should be received at the hostel 8 weeks before the date of arrival.
2.1) In all cases, if you have to cancel your booking, please inform us as soon as possible by phone and in writing.
2.2) If you have to cancel your booking the following cancellation fees apply, dependant on the number of days before the arrival date that notification of cancellation is received:
Days Before: Amount Payable:
56 days or more : Any deposits already paid or due 55-28 days : 50% of the total cost of your booking 27 days - 0 days : 100% of the total cost of your booking
3. Arrival and Departure
On the day of arrival, you can arrive from 4.00pm. On the day of departure you are asked to vacate by 12 midday. It is sometimes possible to arrive earlier and/or depart later, additional charges apply, please contact us directly to discuss whether arrangements can be made for you.
4. Responsibilities of the Hirer
4.1) This booking has been entered into on the understanding that the total number in your party does not exceed the number of beds available, ie 28 persons
4.2) The person making the booking is considered to be the group leader and must be over 21 years old. He/she is responsible for the payment of the booking, the safety of the group and the general housekeeping of the venue during the stay.
4.3) The hirer is responsible for the venue and its equipment during the period of hire and is expected to take due care of it. The hostel is let fully furnished. Bed linen is provided, but you will need to bring your own towels. You are advised to check on arrival and report any shortcomings, damage or missing items immediately to the manager. The hirer undertakes to report and pay for any damage caused to the venue or for equipment lost, damaged, broken or stolen during occupancy. Unsuitable substitutes are not accepted. All the equipment, utensils etc. must be left in a clean condition at the end of the hire period. A charge of £15.00 per hour will be made if any additional cleaning is required. Please ensure that all gas cookers, lights and heaters are switched off, doors and windows are secured, rooms are left clean and tidy and waste bins are emptied, before vacating the premises.
4.4) As the venue you are hiring is licensed for the sale and consumption of alcohol, you are kindly asked to respect the law, which prohibits the sale, supply or consumption of alcohol to those under 18 years of age, those considered to be drunk or under the influence of drugs. Individuals responsible for your party may become liable to prosecution should these laws be breached.
4.5) We reserve the right to decline to accept a booking, or refuse to hand over a venue to any person or group where, in the opinion of the manager, facilities are unsuitable for the hirer or any member of the hirer’s party, including on the grounds of age, ill health, disability, or inexperience without liability on either side. The manager reserves the right to repossess the venue at any time where damage has been caused, or is likely to be caused, by the hirer or any member of the hirer’s party. In such cases the manager shall not be liable to make a refund of any portion of the hire fee paid.
4.6) Dogs are not allowed unless specific arrangements have been made for them in advance of your arrival.
5. Your Conduct
Please show consideration for our neighbours and the farming land. If the hirer or a member of the hirer’s party fails to comply with this requirement, your booking may be terminated and you will be asked to leave the property. If you enter the property after this time you will be trespassing. No whole or part refunds will be made if the hirer’s party is asked to leave under these circumstances.
Important Note: The use of candles, incense burners, flammable liquids/gases, fireworks, camping stoves and firearms is strictly prohibited. Use of such items may result in the party being asked to leave immediately, without refund of any portion of the hire fee. (updated 13/10/2017)